Confirmation
Upon submitting an order you will receive an email confirming your purchase and giving you a unique order number. Please quote this order number in all correspondence and/or if you wish to pay by phone or post.

You must ensure that you are capable of receiving e-mails from manxbatons.com, this may require you to update settings on Spam filters that your computer system employs. We can not be held responsible for you not reading e-mails that have been sent to you.


Payment
Payment may be made online using credit or debit card. When paying online you will be taken to our online payment system,  which will encrypt your card details and handle them securely. Alternatively, you may phone us direct with your card details on +44 (0)1624 822868. 
We can also accept payment by cheque.  Please note that we can only accept cheques in UK Sterling and that goods cannot be dispatched until a cheque has been received and cleared. Please post payment to
M.R.Ltd, Unit KA, Balthane Industrial Estate, Ballasalla, Isle of Man, IM9 2AH, British Isles,
remembering to quote your order number and details.
Further information on ways to pay is given when you checkout your order.


Postage
Within the UK, goods are dispatched using Royal Mail 1st class delivery or, for larger orders, by Federal Express.
Outside of the UK, orders are sent via Royal Mail International Signed For® service, or for larger orders, by Federal Express.
We are happy to deliver to an alternative address - please enter the delivery address at time of ordering.
The cost of postage is calculated automatically for you at our checkout based on the delivery destination. The cost of delivery for all orders is as follows:             

£3.50       UK Deliveries (including Northern Ireland, British Isles & Channel Islands)
£7.00      European Deliveries
£9.00       Rest of World       


Free Delivery
Any Free delivery offer is made on condition that you do not return the goods you order, other than to replace faulty goods. This does not affect your satutory rights.


VAT
All prices include UK VAT at 20% where appropriate.


Dispatch
Your order will be dispatched within 3 working days. If an item is likely to be unavailable for longer than this estimate you will be informed by e-mail and given the option to cancel your order, chose an alternative or wait for the original item.

For deliveries to UK ,please allow up to 7 days for receipt of your order.
For deliveries to Europe, please allow up to 10 days for receipt of order
For deliveries to Rest of the World, please allow up to 14 days for receipt of order


Returns
Goods may be returned within 21 days of purchase to

M R Ltd
Returns Department,
Unit KA
Balthane Industrial Estate
Ballasalla
Isle of Man   IM9 2AH
British Isles

When returning goods, please ensure you include your full name, address, order number and the reason why you are returning the item(s).

Failure to provide all of these details can result in a delay in processing your return. Refunds can take up to 28 days to credit to your account.
We ask that the goods be returned in their original packaging and in good condition. A full charge will be made on goods that have been returned in a used or unsaleable condition (e.g. marked, torn, scuffed or dirty goods).  
Post and Packaging costs can only be refunded if the reason for return is because of an error on our part. The cost of P&P will be deducted from refunds on returned goods that attracted a Free P&P offer upon ordering. P&P will be charged on sending any replacement goods.
For your protection we recommend that you use a recorded delivery service. We will send you an email when we have processed your return.


Contact Details
If you require further information then contact us via our contact us page.

If you prefer, you can phone us in the UK on +44 (0) 1624 822868.

Any correspondence should be addressed to:
M R Ltd, Unit KA, Balthane Industrial Estate, Ballasalla, Isle of Man, IM9 2AH, British Isles

Your satisfaction
We hope you enjoy shopping at Manx Batons. If you have any comments, suggestions or complaints please do not hesitate to contact us in the ways shown above.

We reserve the right to make changes to our terms and conditions without notice.
Terms and Conditions
Manx Batons